Privacy Policy

Privacy Policy – Envogue Floral Studio

At Envogue Floral Studio, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name
  • Delivery and billing address
  • Email address
  • Phone number
  • Payment details (processed securely through third-party payment gateways)
  • Any information you provide via forms, email, phone, or live chat
  • IP address and device/browser information when you interact with our website

2. How We Collect Your Information

We collect personal information through:

  • Orders placed on our website
  • Account registration
  • Contact forms, email inquiries, and customer service communications
  • Subscriptions to newsletters or promotions
  • Use of cookies and analytics tools on our website

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding your order or inquiries
  • Provide customer service and support
  • Send promotional offers, newsletters, or updates (you can opt-out at any time)
  • Improve our website, products, and services through analytics and feedback

4. Disclosure of Personal Information

We do not sell or rent your personal information. However, we may share your data with:

  • Delivery partners to fulfil your order
  • Payment processors (e.g., Stripe, Afterpay)
  • IT and marketing service providers for business operations
  • Government authorities if legally required to do so

All third parties we work with are required to handle your information in compliance with applicable privacy laws.

5. Storage & Security

We take reasonable steps to protect your personal data from misuse, interference, loss, unauthorised access, or disclosure. Information is stored securely using encrypted servers, and payment details are never stored directly by us.

6. Access & Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, outdated, or incomplete. To make a request, please contact us via the details below.

7. Cookies & Website Analytics

Our website uses cookies and analytics tools to:

  • Improve user experience
  • Track website performance
  • Offer targeted promotions or recommendations

You can manage cookie preferences in your browser settings.

8. Marketing Communications

With your consent, we may send you promotional emails or SMS messages. You may opt out at any time by clicking “unsubscribe” or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

10. Changes to This Policy

Envogue Floral Studio may update this policy from time to time. The latest version will always be available on our website.

11. Contact Us

For any questions, complaints, or access/correction requests, please contact us:

Envogue Floral Studio
📍 Address: SHOP 4, 104 WINDSOR ROAD NORTHMEAD NSW 2153
📞 Phone: 0414 722 049
📧 Email: info@envoguefloralstudio.com
🌐 Website: https://envoguefloralstudio.com